FAQ
Find your answer here
Can I purchase Lumea Shades directly online?
To ensure a precision fit and the highest quality results, we do not currently offer online ordering. Instead, we provide a personalized, full-service experience. We will send an expert consultant to your home to provide a professional consultation, take exact measurements, and offer a comprehensive price quote tailored to your space.
Can my shades be customized to fit unique window sizes?
Absolutely. At Lumea Shades, we specialize in bespoke window treatments. Every order is precision-tailored to your specific measurements to ensure a perfect, edge-to-edge fit for any window in your home.
How long does shipping take?
Most orders are delivered within 14 business days. This timeframe includes the custom production of your shades and secure transit to your home.
Can I cancel my order?
Because our window treatments are custom-made to your exact specifications, orders can only be cancelled prior to the commencement of production. Once your order has entered the manufacturing phase at our factory, we are unable to accept cancellations.
How much does professional installation cost?
We offer a simple, transparent flat-rate installation fee. For just $199, our professionals will measure and install custom window treatments for an unlimited number of windows in your home. This ensures a precision fit and guaranteed performance with no hidden costs, regardless of the size of your project.
How to keep your Lumea Shades in good condition?
Routine Cleaning
- Dust regularly with a soft, lint-free cloth.
- Vacuum gently using a soft brush attachment.
- Use a low-suction setting to protect the fabric.
Spot Cleaning
- Blot stains immediately with a clean, white cloth.
- Use lukewarm water with a drop of mild soap.
- Do not rub the material, as this may damage the texture.
- Lower the shades fully and let them air dry completely.
What to Avoid
- Do not use harsh chemicals or abrasive cleaners.
- Avoid using glass cleaners on any part of the shade.
- Never use a vacuum beater bar on the fabric.
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